1. WARRANTY CONCESSION PROCEDURE
DMA reserves the right at any time to modify, discontinue or change the model of its products, as well as the conditions described herein, without incurring any liability or obligation to the detriment of the purchaser or third parties, not assuming any other responsibility in addition to those expressed in this warranty.
The warranty period, by virtue of law, is 90 (Ninety) days from the date of issuance of the sales tax invoice and may be claimed at any time within that period.
DMA being obliged to repair or replace the parts that, in service and normal use, within the warranty period, present a manufacturing defect.
It is expressly agreed that replacement of the components will only be performed if they can not be repaired.
The guarantee of the replaced components will have the validity of the contractual warranty of the equipment as an unexpandable lapse of use by the buyer.
Components considered to be of normal periodic maintenance or wear normally under use shall not be covered under warranty.
If the equipment is to be sent for servicing, it must be suitably packaged in order to avoid damage during transport, the owner being responsible for the packing, insurance and transportation costs of the machine to and from the DMA premises.
The equipment will be evaluated by the technical assistance professionals of the DMA, at the time of rendering of services, who will perform the inspection, repair and, if necessary, the exchange of components by other compatible and that allow the proper functioning, with this, any possibility of returning the equipment or any cash.
The buyer hereby declares for all legal purposes and for those who may be more interested that he or she knows the equipment technically.
In order to assert the warranty rights, the purchaser must use the DMA Service only.
2. WARRANTY CANCELLATION SITUATIONS
Do not perform normal maintenance services such as cleaning, lubrication, re-fitting or minor corrections from normal operation.
Connecting the equipment to electrical current other than that indicated on the identification label.
If the buyer gives up the training or indicates a person not qualified to receive it.
Use of the equipment under overload, over speed and misuse.
If operated by person not enabled.
If any component necessary for its full operation is removed from the equipment.
Installation in an unsuitable location or conditions unsuitable for proper operation.
If the equipment is reviewed, maintained or repaired by third parties, without the proper authorization of the DMA.
If non-recommended products are used.
If any part of the equipment is drilled to adapt accessories, as well as modifications that alter normal operating conditions.
If the compartments, keyboards, cables, digital, boards and any and all parts of the equipment have been violated.
If installation of non-genuine or non-DMA approved components is required, or if there is a change in the technical or mechanical structure of the equipment.
3. ITEMS NOT COVERED BY THE WARRANTY
Termination of the equipment does not entitle the purchaser to the extension or extension of the warranty period.
Personal or material damages of the buyer or third parties.
Services provided for normal or periodic maintenance of equipment, such as reclosing, cleaning, washing, lubricating, checking, adjusting and other services of the same nature.
Burning, water, misplaced installations, tension, irregular transport, exposure to heat, cold or excessive humidity, lack of leveling, absence of fixation, missing components, seals, refrigerating gases or fluids, lubrication or filter elements, greases, oils.
Tools, gaskets, belts, sensors, indication or measuring clocks, integrated circuits, contactors, relays, batteries, fuses, lamps and the like, cooling pumps, glasses and acrylics in general.
Parts that wear out due to normal use of the equipment, as well as coatings, linings, finishes or other parts of the same nature.
Paint defects caused by weathering, abnormal external influences or equipment not being protected or properly maintained, as well as any application of chemicals or products not recommended by the DMA.
Malfunctions caused by malpractice or misuse of equipment.
Any modification in the equipment without prior express authorization of the DMA, as well as the consequences thereof.
Correction of manufacturing defects performed by third parties.
Parts or accessories installed in products not produced and/or unknown by the DMA.
Noise caused by misuse.
Factors caused by nature or human action that preclude caution or protection of acquired property (Force majeure, Fortuitous Case or Government Actions).
4. FINAL DISPOSITIONS
Any gifts, pampering or accoutrements delivered to the buyer in the form of courtesy will not be covered by the guarantee.
The request of the technical assistance service must be made in writing, containing the correct relation of the problems that the equipment presents, through the virtual site www.dmatools .com.br by entering the session “ Contact ” and filling in the form fields with the subject “Request for Service”.
It is hereby agreed that no other forms of request for technical assistance will be received.
Before any intervention by the DMA, it is the responsibility of the purchaser to try to resolve all doubts that may be necessary for the proper use of the machinery.
In the event that the buyer acts with malice in any out-of-court procedure by means of notification, repair, exchange and return, seeking to have an undue or unfair advantage, DMA shall not be liable for any commitment it may have made under these conditions.
In no case will the DMA company be liable to indemnify the machine for the period necessary to provide its technical assistance services, including the time needed to receive spare parts, such as recoveries of emergent damages and loss of profits.
At the end of the warranty period specified in this instrument, any repairs and / or maintenance that may be necessary for the operation of the equipment shall be performed at the buyer’s expense, under its entire responsibility.
It shall be the obligation of the buyer to contract and the expenses with the insurance of transport of equipment of the seat DMA until the effective delivery in place previously established by the parties, as well as, under full responsibility of the buyer, for the charges of load and discharge, being exempted the DMA from any liability for the hiring and payment of third party transportation providers.
It will be mandatory for the participation of the training of use by a person qualified and designated by the buyer in the act of delivery of the equipment, in which case, if not occurring, the DMA will be authorized immediately to stop guaranteeing the equipment.
The training, which is simple in approaching the customer to the use of the equipment purchased, does not provide any certificate or diploma nor does it guarantee the expertise in handling the machine. This training is directed to those who have prior and sufficient technical knowledge to understand the guidelines.
Some machine components have guarantees and deadlines established by their manufacturers, therefore, in case of manufacturing defect, the factory warranty will be offered directly by the manufacturer, exempting the DMA from any liabilities in relation to the specific warranty of such equipment. directly from the copy of the purchase invoice of the equipment supplied by the DMA company to the respective manufacturer.
Upon receipt of the equipment, the buyer verified the equipment and its accessories, approved its operation, speed, capacity and limitations, as well as its noises and other peculiarities, stating that they are compatible with their needs.
DMA promotes the constant development and improvement of its products. Changes in the shape, design and technology of our machines are possible, for this reason, no right to claim based on the data and descriptions of this certificate can be inferred.
The trust placed by your company is also the guarantee that we will always commit to continue offering quality products and services.